top of page

Policy Info

Returns, Damages or Postal issues

I'm not happy with the product?

If you are not 100% satisfied with your purchase, you can return the product with 28 days of your order date and get a full refund or exchange the product for another one, be it similar or not.  Any product you return must be in the same condition you received it, in the original packaging and any return is posted at your expense.  Please contact us via email or send us a message on Facebook or via this page, before you return it.

My items has arrived damaged?

We try our best to ensure these delicate wax melts make it through the post intact.  Occasional they will break on route to you.  If your not happy with the condition they arrive in, please let us know!  We would appreciate it if you can take a photo of the damaged items and include this in your message or email to us.  It helps us identify ways to protect them better in the future.

My item hasn't arrived?

We offer free UK postage on all of our items, therefore ensuring there are no hidden extras on the price you see in the shop.  We use Royal Mail to send our items via their second class large letter or parcel service.  We do offer the option to use an express service, which will upgrade the delivery to first class services.  Our processing time is seperate to the delivery time and is usually within 1 working day.  Postage for second class is often 3-5 working days and first class is 1-2.  Sometimes Royal Mail experience delays to their services, especially around Christmas, where these times can be longer.  This is beyond our control and we will ask that 7 working days have passed before we are able to look into any 'loss in postage'.  Please feel free to contact us though, so we are aware and can advise on when the item would have been posted etc. 

Payment Methods

- Credit / Debit Cards processed by Square
- PAYPAL

- ClearPay - Spread your payments interest free! - Check out via the Credit/Debit card option and then select ClearPay at the payment option.  For more info visit www.clearpay.co.uk

Privacy & Safety

What personal data can you access and store?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; your R&R login; e-mail address; R&R password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When else do you collect data?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you store this data?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services we offer;

  2. To provide our Users with ongoing customer assistance;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Will you share my data?

Our company will never sell or giveaway any personal data to 3rd parties, however it should be noted that our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Will you contact me?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, messages, and postal mail.

Can I opt out, change or even delete my data?

If you don’t want us to process your data anymore, or wish to amend data we hold about you, or have general questions please contact us at randrinfinityscents@gmail.com or send us mail to: Data Manager @ R&R, 50 Birmingham Drive, Aylesbury, HP22 7AG

Will you change this policy?

We do reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Cookies

Does your site use Cookies?

Yes we do!  Wix utalises the use of cookies for serveral reasons, primarily around giving you the best user expereince.  

For more infomration on cookies and what they do, have a look at this link to all about cookies https://www.allaboutcookies.org/

As part of your visit, other 3rd party cookies may also be used, from companies such as Google and Facebook for example.

 

Why do you use them?

  • To provide a great experience for your visitors and customers.

  • To identify your registered members.

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

What type of Cookies will be used?

Various cookies will be used by Wix, for more information on the cookies used and their reasons, please click here

Cookies
Privacy&Policy
Payment
Returns
bottom of page